SigmaQuest is the leader in on-demand scalable solutions for Product Quality Management. Our solution, SigmaSure, leverages a powerful root-cause analysis engine to improve product quality and customer satisfaction. Unlike home-grown systems and MES/ERP systems, SigmaSure is hardware and software agnostic - allowing you to automatically collect consistent data across the extended enterprise and perform detailed analysis on terabytes of parametric data.
FAQs
Below you'll find answers to the most common questions SigmaQuest receives. Simply click on a title to expand each topic.
Who is SigmaQuest?
SIGMAQUEST, INC., founded in 2001, is a privately held enterprise software company headquartered in Silicon Valley, California.   SigmaQuest is the leader in on-demand scalable solutions for Product Quality Management. Our solution, SigmaSure, leverages a powerful root-cause analysis engine to improve product quality and customer satisfaction. SigmaSure is hardware and software agnostic - allowing you to automatically collect consistent data across the extended enterprise and perform detailed analysis on terabytes of parametric data.
Is Product Quality Management part of Enterprise Manufacturing Intelligence?
Enterprise Manufacturing Intelligence (EMI) is new class of software applications that gather and aggregate real-time data from manufacturing and provide Web-based analysis tools for analyzing the data to improve product quality and manufacturing processes. (See AMR Research reports for more on EMI. www.amrresearch.com)   While SigmaQuest solutions are part of this rapidly growing industry, they are broader in scope since they integrate field operations for complete lifecycle management.    We differentiate our offerings as we provide insight and actionable information throughout the product lifecycle to ensure product and process integrity.
Who else is in this space? Who are SigmaQuest competitors?

SigmaQuest's approach to addressing product quality is unique.   Customers have been trying to solve this problem using the following:

  • Internal software development initiatives: Companies have built product performance management solutions using a combination of scripts, Excel, and reporting packages. This made sense when there were no out-of-the box solutions such as SigmaSure available in the market. The long term "cost of ownership" of these home-grown solutions, however, makes them impractical.
  • Test data management solutions:   These solutions mostly focus on the lab and are used by a few engineers to analyze and manipulate lab data. Most of these solutions do not address the global collection, aggregation and analysis of distributed organizations.

How does SigmaQuest differ from MES systems?

SigmaQuest is different in many important ways:

  • MES solutions have many different modules that address different needs.   SigmaQuest is designed to specifically address quality.
  • MES solutions focus mostly on flow of material and quality on the factory floor. SigmaSure is architected to address the entire product life cycle from the lab, through the factory and in the field.


Does SigmaQuest sell a product or a service?

SigmaQuest is an enterprise software company. We sell solutions that include software applications and services that help companies meet the demanding challenges of today's distributed design and global manufacturing operations.   Our services include training and consulting that complements our product offerings. We also provide annual maintenance services with our software offerings.   Our software maintenance includes email support, software repair, and upgrades.


SigmaQuest solution could be used as Software as a Service (SaaS) or hosted by customer on-premise.

What are SigmaQuest product offerings? What are the advantages of SigmaSure?

SigmaSure provides many advantages for users:

  • Data Quality: An easy to implement interface automatically captures data at the source without human intervention.
  • Rapid Deployment: Installation and set up are easy.   Using the Web, information is securely accessed and shared by anyone, anywhere and at anytime.
  • Intelligent Data Tracking: Yields, failures, test activities, and results are tracked by location, product test, and operator.
  • Customized Event Management and Real-time Notification: Users can set up custom events and receive personal notification and can look for a specific known failure that has caused problems in the past.   
  • Real-Time Data Monitoring and Analysis: Users can monitor and access specific tests or failures anywhere in the world in real-time and can interrogate the failing process to uncover site-specific and global corrective actions.
  • Centralized Data Management: Users can manage all data worldwide from a central point.   Global aggregated data allows the user to coordinate and detect process or product defects early on. Large data sets can be synchronized and aggregated across the supply chain and throughout the product lifecycle.
  • Flexible Data Architecture: Simple integration into test executives and diagnostics allows test engineers to unambiguously examine and share structured test data without modifying the database characteristics.   Engineers can also enter legacy data for more complete analysis.

How does SigmaSure support Six Sigma?
Six Sigma is a disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating inconsistency and process defects. Our solutions provide the information in real-time required to implement these programs.
How does SigmaQuest provide a competitive advantage?

SigmaQuest offers the following competitive advantages:

  • Our technology is "best of breed" - for giving you the best return for your investment.
  • We are obsessed with your satisfaction.
  • Our solution is application independent.   Customers are using SigmaSure to ensure quality of their high-tech and life sciences products.
  • SigmaSure is web-based and platform independent.   Today it runs on Windows, Linux, Solaris and Mac operating systems.
Are SigmaQuest products and services less expensive than building an internal solution?
Absolutely. Buying a SigmaQuest solution will be far less expensive than building it.   Our "total cost of ownership" is also more cost effective. We will be happy to help you with your ROI (Return on Investment) analysis.
Do you have a financial justification (ROI)?
Yes.   Visit here for short ROI calculators .  We will also be happy to help you justify your investment using our Cost and ROI calculators. Contact us here.
How can I design & manufacture a better product with a SigmaQuest solution? What are the benefits?

For OEM (Brandowner):       
Maintain Brand Integrity

  • Early warning system
  • Consistent quality

Reduce Risks & Liabilities

  • Ensure conformance to industry and government regulations
  • Meet user-defined specifications

Ship Better Product Faster

  • Improved yields
  • Shorter New Product Introduction
  • Shorter upgrade & repair cycles

Stay ahead of competition

  • Greater engineering productivity
  • Feedback to guide future versions

Supplier quality score card

  • Best of breed components
  • Risk reduction


For CM/EMS:       
Cost Reduction

  • Materials
  • Labor
  • Expenses
  • More predictive inventory

Increased Revenue

  • Remove objections to outsourcing
  • Shorter time-to-volume
  • Differentiated service level


What expertise does SigmaQuest have?
The SigmaQuest team brings extensive expertise in developing and managing enterprise applications specifically for design and manufacturing of complex and high quality products.   We work with tier-one electronics system manufacturers and installed at over 150 sites worldwide.
Who are your strategic partners?
For a solution such as SigmaSure to be widely accepted within the electronics industry, tight integration with OEMs, manufacturers, and test and measurement companies is needed.   SigmaQuest is developing partnerships with industry leaders to provide comprehensive solutions for customers to deploy "out of the box."   SigmaQuest has developed partnerships with global leaders.  See http://www.sigmaquest.com/Solution-Partners.html for the latest list.
Do you support both FireFox & Microsoft Internet Explorer? How about Linux, Solaris and Windows?
We are both browser and operating system independent.
What hardware and software is needed to run SigmaQuest solutions?
In the case of Software as a Service (SaaS), No hardware, No Software and No IT support is needed. We also support on-site hosted solutions.
Where can I find more information about your offerings and how SigmaQuest can help my company? What is the difference between SigmaQuest and standard Business Intelligence (BI) tools solution?

Business Intelligence (BI) tools are designed to report, analyze and present data. A BI tool is a general tool box which can be customized to build a solution for a specific set of business requirements. The challenges with general purpose BI tools are the customization needed to get the exact features you need, in the context of the specific problems you are trying to address. If you have the IT resources, the time, and the industry experts, you could start with a general purpose BI tool and build an application for a specific set of business requirements. SigmaQuest provides an off-the-shelf solution specifically developed for product test and quality data, incorporating the relevant BI capabilities and industry best practices, plus a whole lot more than basic BI tools.

SigmaQuest is an on-demand, scalable solution for Product Quality Management with automatic data collection and a powerful root-cause analysis engine. SigmaQuest is much more than a BI tool because it automatically collects the data directly from the test equipment in real time, in addition to providing all the BI capabilities specifically for test and quality data management. To date, SigmaQuest has invested over 90+ person-years to develop its current solution set.

To date, SigmaQuest has invested over 90+ person-years to develop its current solution set.

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