SigmaQuest is the leader in on-demand scalable solutions for Product Quality Management. Our solution, SigmaSure, leverages a powerful root-cause analysis engine to improve product quality and customer satisfaction. Unlike home-grown systems and MES/ERP systems, SigmaSure is hardware and software agnostic - allowing you to automatically collect consistent data across the extended enterprise and perform detailed analysis on terabytes of parametric data.
News of Toyota's massive vehicle recalls over faulty gas pedals in the U.S. came just days afterJapan Airlines, a once proud flag carrier, filed for bankruptcy, saddled with billions in debt. While Sony has lost its lead in consumer gadgets to the likes of Apple Inc. and has suffered its own quality mishaps.
Cutting costs to stay competitive while meeting growing demand, Toyota, Sony and others compromised on quality control as they tried to reach ever-larger sales targets, analysts say.
The result: recalls of more than 7 million vehicles in the U.S., Europe and China for problems with their accelerators and floor mats, and the suspension last week of U.S. sales and production of eight models including the Camry, America's top-selling car.
Apple experiencing multiple manufacturing issues with 27in iMac.
Earlier this month, it was reported that Apple was delaying
further shipments of the 27-inch iMacs until it could get to the bottom
of the screen issue. Many believed the fix two days ago was the
solution, but it’s not. And so Apple appears to have a very big problem
on its hands, literally. If I have to send this bad boy back, it will
be the second time I’ve done so. The first time, it shipped to me with
a crack in the screen. A problem which is also not an isolated one.
HP Batteries Recalled - Didn't they learn anything?
Industry News
Friday, 15 May 2009
HP has an exploding laptop battery problem - didn't they learn anything from Sony?
After two reports of flaming laptop batteries, the Consumer Product Safety Commission announced Thursday that Hewlett-Packard is voluntarily recalling 70,000 lithium-ion batteries that shipped with several models of its HP and Compaq laptops.
The recall affects nine models of HP Pavilions, nine models of Compaq Presarios, two models of HPs, and one HP Compaq laptop model sold between August 2007 and March 2008. For the full list, see the CPSC's site.
There were two separate reports of batteries that "overheated and ruptured, resulting in flames/fire that caused minor property damage" but no injuries, according to the CPSC report.
Learn more about this failure of quality by visiting CNET news.
Microsoft promises relief for Xbox owners
Industry News
Wednesday, 13 May 2009
Yahoo! Games News has an article detailing the restitution program Microsoft has implemented for its failing consoles:
If you've suffered from this latest crash, we've got some good news for you. In a move that mirrors Microsoft's response to the 360's past hardware problems, the manufacturer announced today it's granting all systems experiencing the error an extended three year warranty. In other words, if your console has the E74 error, you can send it back for a free replacement -- and if you've already had it repaired and paid out-of-pocket, Microsoft will be refunding your money in the next few weeks.
Process variation: you can't ignore statistics any more
Industry News
Wednesday, 01 April 2009
EDN has an interesting look at Process Variation - and the fact that you can't simply test as "pass/fail" - there's a multitude of ranges in between.
But manufacturing is actually a statistical process and isn’t pass/fail at all. One area that is getting worse with each process generation is process variability especially in power and timing. If we look at a particular number such as the delay through a nand-gate then the difference between worse-case and typical is getting larger. The standard-deviation about the mean is increasing. This means that when we move from one process node to the next, the typical time improves by a certain amount but the worst-case time improves by much less. If we design to worst-case timing we don’t see much of the payback from the investment in the new process.
Maytag has just issued a monumental recall of refridgerators due to fire hazards.
The problem has led to 16 incidents ranging from smoke damage to major kitchen damage, Maytag said.
The company and the U.S. Consumer Product Safety Commission said the recall — the nation's largest involving refrigerators, according to federal authorities, involves some Jenn-Air, Amana, Admiral, Magic Chef, Maytag, Performa by Maytag and Crosley side-by-side and top freezer refrigerators. They were sold from January 2001 through January 2004 at department and appliance stores and by homebuilders.
The refrigerators, which sold for $350 to $1,600, came in black, bisque, white and stainless steel. Those with bottom freezers are not included in the recall.
In a world of increasing potential liability and cost across the supply chain, SigmaQuest’s BeSure™ solutions turn data into information, and information into actionable business intelligence. Click here to learn more.