SigmaQuest is the leader in on-demand scalable solutions for Product Quality Management. Our solution, SigmaSure, leverages a powerful root-cause analysis engine to improve product quality and customer satisfaction. Unlike home-grown systems and MES/ERP systems, SigmaSure is hardware and software agnostic - allowing you to automatically collect consistent data across the extended enterprise and perform detailed analysis on terabytes of parametric data.
Electronics Retail Print E-mail
“SigmaQuest’s RMA Insight solution has saved us countless hours of collecting and sorting data, and its real time, web-based dashboards also enable us to easily analyze the data, quickly get to the root cause of any potential problem and make more thoughtful, strategic decisions for both our customers and our business. Rather than do manual reports that are often 2-4 weeks after the fact, our customers now have real-time data available through SigmaQuest’s RMA Insight custom portals that are customized to each customer that is serviced. This reporting, data availability, and analysis is a key competitive differentiator in the services offered by Greystone and other electronic repair and refurbish companies.”
Vice President of Business Development - Greystone

It used to be that extended warranties accounted for 50% of a retailer’s profit line. The down economy is changing that. Best Buy disclosed that extended warranty sales as a percentage of revenue fell 12 percent during the past fiscal year. Retailers have to become smarter about managing their reverse logistics operations. SigmaSure RMA Insight’s data collection and analytics tools enable retailers to isolate consumer fraud, and understand product failure mode trends. Retailers can now squeeze more profit from this critical revenue stream.

Benefits to retailers:

  • Increase margin by charging different rates for extended warranty or accidental damage insurance as a function product failure/return trends. For example, hard disk based products fail at nearly twice the rate flash memory based products.
  • Reduce second time warranty claims for refurbished products that are often used for replacement products.
  • Reduce consumer fraud by analyzing the customer, sales ticket / contract number, date of sale, cost and store location.

Retail Electronics Customers

  • Greystone
 

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